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By working with us, you agree to our Terms and Conditions.

Support Form

Terms and Conditions

Last updated: 17 October 2026

Part 1: Web design and development terms

The General terms below also apply.

  • Free support: Your website includes 2 years of free support from launch, covering simple bug fixes in the website we built and guidance. After that, paid support may be offered at Pixel Suggest's discretion.
Part 2: Hosting and support terms

For websites on Pixel Suggest's shared hosting. The General terms below also apply.

  • Support: Free support continues as long as your website is hosted with us. You can move it elsewhere at any time.
  • Free support: Fixing simple bugs in the website we built, guidance, and small hosting-related changes.
Part 3: App publishing terms on Pixel Suggest's Google Play developer account

The General terms below also apply.

  • Publishing and hosting: If your app is published on our developer account, the connected website must stay on our hosting with our access in place. Otherwise, the app will be unpublished or removed.
  • Policies and removal: You must follow Google Play's policies. If the app or website breaks them or puts our account at risk, we may unpublish or remove the app immediately. We also reserve the right to unpublish or remove your app at any time, if we decide to, without explanation.
General terms (apply to all parts)
  • Content standards: We do not build or host websites or apps with content against Islamic principles. If you add such content, support stops immediately.
  • Scope: We deliver what the approved quote describes. Extra work is quoted separately.
  • Response time: We aim to respond within 12 hours, though a response is our first reply, not the complete fix.
  • Paid support: New features, redesigns, updates after major PHP, framework or CMS changes, third-party plugin, theme or package bugs, and problems caused by changes made by you or others.
  • Not covered: Data loss or damage from misuse of your credentials, services not renewed timely, changes by you or others, third-party updates, or any incident at the data center. Backups are your responsibility.
  • Our responsibility: Limited to the amount you paid for the affected service. We are not liable for indirect losses or events beyond our control.
  • Changes: Pixel Suggest may update these terms at any time without prior notice.
  • Contact: care@pixelsuggest.com or WhatsApp +880 1534 126 126 (messages only).

We aim to respond within 12 hours.

We provide support for up to 10 years, as long as Pixel Suggest remains in business and our operations are not discontinued. This ensures your website remains functional with long-term assistance, updates, and guidance whenever needed.

We shall not bear responsibility for any data loss or harm resulting from misuse of your credentials, failure to renew services on time, modifications to themes and plugins utilized in your Content Management System, or any incidents occurring at the data center.

Yes, if your website contains anything that goes against Islamic principles, we reserve the right to stop our support.

Yes. Pixel Suggest reserves the right to modify or update our support policies at any time, without prior notice.